Blu-Ray Player Issues

Irregular Picture

If you are attempting to play a Blu-Ray or DVD through your room’s Blu-Ray player connected to your Clevertouch Board and are experiencing either no picture or a “jittery” or irregular picture, there may be issues with your room’s HDMI extender. This is a small device plugged into your board’s HDMI port (usually HDMI 1), and which your room’s HDMI cable plugs into.

If there is no picture, make sure the extender is securely plugged into the board, and the HDMI cable is securely plugged into the extender. Also make sure the extender’s power adapter is properly plugged in, both at the extender end and into the extension cord that is set up for it.

No Audio

If you are attempting to play a Blu-Ray or DVD through your room’s Blu-Ray player connected to your Clevertouch Board and have picture but no audio, please send an email to the IT Helpdesk ([email protected]) with your room number, explaining the issue.