Tech Help Hub
If you have an issue with any of these processes, please send an email to the IT Helpdesk ([email protected]) with your room number, explaining the issue.
Clevertouch
- Android Recovery
- Audio Output for Connected Computer
- Blu-Ray Player Issues
- Board Has No Internet Connection
- Board Will Not Stay On
- Screen Issues Connected to Computer
- Streaming Service Video Blackout
- Touch Extension
- Updating Firmware
Apps
Clevershare
- Clevershare Video Delay
- Clevershare “Unactivated”
- No Touch Input Via Board
- Students “Jumping Onto” Clevershare
Computer Performance
- App Not Recognizing Camera
- Can’t Open Flipchart File
- Computer DVD Player Issue
- File in Compressed Folder Won’t Open
- Low Application Memory
- Low Hard Drive Space
- No Audio Output
Electrical
Browser & Site
- Chrome Update
- Clearing Cache & Cookies
- Saved Passwords Inaccessible
- “Template Search Refused to Connect”
Sites
- Gradebook – Assign Assignment to Student
- Gradebook – Class Dashboard Icons
- Gradebook – Groups in Classes
- Gradebook – Recurring Assignment
- Gradebook – Seating Charts
- Gradebook – Sharing Classes
- Gradebook – Student Profile
- Gradebook – View Missing Assignment
- Student App Login
Misc. Devices
Phone
Printer
- Can’t Find Printer
- Can’t Get Printer Status
- Only Feeds from Bypass Tray
- Printer Appears Unresponsive
Scanner/Copier
Speakers
